My Cabinet
FAQ
FAQ
How do I get access to the B2B portal?
To get access, fill out the registration form and provide your company details. After verification by a manager, we will activate your account and send you your login and password.
How long does activation take?
Typically 15–60 minutes during business hours.
What should I do if I forgot my password?
Use the “Recover Password” function. If you cannot restore access, contact your manager.
Can I create multiple accounts for employees?
This feature is not available in the current version but is planned for future updates.
Is stock availability updated in real time?
Yes, stock levels and prices are up-to-date at the moment of viewing.
What should I do if a part is not listed in the catalog?
Submit a request via the “Feedback” form — we will find an analogue or order the original.
How can I correctly search for the required spare part?
You can search by:
• original number (OE);
• manufacturer’s catalog number;
• part name;
• VIN / chassis number (upon request to a manager).
• original number (OE);
• manufacturer’s catalog number;
• part name;
• VIN / chassis number (upon request to a manager).
What should I do if I still cannot find the required part?
Contact a manager through the request form. We will find the original or a high-quality analogue.
Are there individual wholesale prices?
Yes. After registration, you will see personalized prices based on your purchasing volume.
Are additional discounts available?
Yes, a loyalty program is available. The discount rate may vary depending on your monthly purchasing volume.
Can I receive a price list in Excel format?
Yes. Contact your manager through the request form, and we will email you the price list.
How do I place an order?
Register as a legal entity → add items to the cart → choose a delivery method → wait for a manager’s call and for the invoice to arrive by email.
Can I use my preferred shipping carrier?
Available delivery methods: pickup, our courier, Nova Poshta.
When are orders dispatched?
If the order is placed before 17:00, it will be shipped the same day after confirmation by our manager — provided you have no outstanding balance.
If your order exceeds the allowed credit limit
Contact your assigned manager directly or reach out to the company via the feedback form.
Can I pick up my order myself?
Yes, pickup is available from the warehouse at the address listed on the website in the “Contacts” section.
Which payment methods are available?
Bank transfer (invoice). - Cash on delivery (for selected clients).
Is deferred payment available?
Yes, after signing a contract and agreeing on a credit limit.
How do I return an item?
Returns are possible within 14 days if:
• the item has not been installed;
• the original packaging is intact.
What are the warranty terms?
Warranty depends on the manufacturer (usually 3–12 months).
Required documents:
• problem description;
• photos/videos;
• defect inspection report (if available).
How long does warranty processing take?
From 3 to 14 days, depending on the manufacturer.
How can I get the tracking number?
The tracking number will be sent to your registered email after the shipment is dispatched.
What should I do if something on the website isn’t working?
Use the “Feedback” button and describe the issue or inaccuracy you found.
Can I get assistance with part selection?
Yes, our technical specialists will help select the part based on the vehicle details.
Is it possible to reserve an item?
Yes, reservation is available for up to 2 business days when placing an order.
